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It's All About The Relationship

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  Our Expertise



  •  Design, implement and manage personalized one-to-one customer acquisition, retention, referral,   

       recognition and rewards programs, customized to support each client’s criteria and objectives

  •  Develop customer-facing programs specific to each individual customer’s preference for interaction

  •  Customer reward program design, featuring incremental levels of interactivity and rewards determined by 

       customer profitability and other key factors

  •  Holistic program design recognizing each customer life stage, evolving from acquisition and welcome, to 


     cross-sell and retention, and including win-back and reactivation




  •  Design and manage strategic marketing plan

  •  New product development and introduction

  •  Design and manage customer retention programs

  •  Manage name change introduction

  •  Develop cross-sell and up-sell programs

  •  Launch and manage geographic and office expansion programs




  •  Increase marketing department productivity and efficiency through re-allocation of manpower and responsibilities

  •  Prepare and manage department budget

  •  Develop marketing and business plans

  •  Provide interim marketing management assistance

  •  Manage transition teams for mergers, acquisitions and consolidations